Custom Rewards Setup

Custom Rewards are a great way for organizations to add company-specific rewards to your Kudos®. Custom Rewards are easy to create and can be anything you wish. Common ideas include company swag, a donation box, and a day off.

In this article:

• Adding or Editing Custom Rewards
• Removing Custom Rewards
• FAQ

Adding or Editing Custom Rewards

Administrators can access the Rewards catalogues by going to Admin ⚙️ > Account Settings > Rewards.

Once you’re in the Rewards tab you can click the Custom Rewards tab to manage your organization's Custom Rewards catalogue.

In the Custom Rewards tab, you have the option to Edit or Remove existing rewards, or you can click Add New Reward at the bottom of the page.

In the Add New Reward screen, you will be required to add a picture, assign a point value (price), reward name, and description. You can specify how many of these rewards are available, set the redemption limit, add in any “fine print” or special instructions, and even customize the email your user will receive upon redeeming this reward. After you’ve customized your email, you can click Preview Email to make sure all the details and special instructions are included. The Contact Admin will receive a notification that a new redemption has been made and that they will need to process the redemption. You can also restrict Custom Rewards to specific Departments, Groups or Locations. If you have restricted a Custom Reward, only the users in those Departments, Groups or Locations will be able to view and redeem that reward. It will not be shown to users outside the restricted Departments, Groups or Locations. 

Please see the screenshot below of all of the Custom Reward fields and instructions that appear in the Add New Reward screen:

Removing Custom Rewards

Custom Rewards can only be removed if they have not yet been redeemed by a User. If, however, a Custom reward has been redeemed at least once, that information will be labelled as historical data and cannot be permanently deleted. In this case, the best way to remove a reward from your Custom Reward catalogue is to mark zero ("0") in the available field. This will ensure the Custom Reward is not visible to Users; however, it will still be visible on the Admin section for Custom Rewards.

The image below shows the difference between a Custom Reward that can be fully deleted and a Custom Reward that has been previously redeemed, and therefore may only be marked as unavailable: 

FAQ

Why can't Users see a specific Custom Reward in the Reward Catalog?

If a Custom Reward has disappeared from the Rewards catalogue, your inventory has likely been depleted. You will need to add to the number available to make the reward available for redemption. 

Can we use Custom Rewards for Donations?

Yes, you can! If you're creating a Custom Reward for Donations, please be advised that donations do not happen automatically. Your organization will have to make a formal donation on behalf of your employees once they have redeemed a donation. 

Will employees see Custom Rewards in the catalogue as soon as I add the reward information?

If you'd like to work on your Custom Rewards catalogue without worrying about your team redeeming rewards before you're ready, set the "Number Available" to zero for each Custom Reward. If a Custom Reward is set to zero ("0"), it will not display in the Custom Reward catalogue. Once you're ready to make the Custom Rewards available to your team, you can edit the reward and enter the correct number of rewards available. Once you have added any quantity above zero to the "Number Available" and clicked "Save" your Users will be able to see and redeem the Custom Reward immediately! 

How do I process or cancel a Custom Reward redemption?

Only Admins or Users with Admin Redemption Privileges will be able to process or cancel a Custom Reward. This article will guide you through processing or canceling a Custom Reward redemption: Processing Custom Rewards. 

We hope this helps! If you have any questions, please reach out to us at support@kudos.com and one of our friendly team members will be happy to assist you.