Custom Rewards Setup

Custom Rewards are a great way for organizations to add company-specific rewards to Kudos. Custom Rewards are easy to create and can be anything you wish. Common ideas include company swag, a donation box, and a day off.

Administrators can access the Rewards catalogues by going to Admin ⚙️ > Account > Rewards.

Once you’re in the Rewards tab you can click the Custom Rewards tab to manage your organization's Custom Rewards catalogue.

In the Custom Rewards tab, you have the option to Edit or Remove existing rewards, or you can click Add New Reward at the bottom of the page.

In the Add New Reward screen, you will be required to add a picture, assign a point value (price), reward name and description. You can specify how many of these rewards are available, set the redemption limit, add in any “fine print” or special instructions, and even customize the email your user will receive upon redeeming this reward. After you’ve customized your email, you can click Preview Email to make sure all the details and special instructions are included. Please see the screenshot below of all of the Custom Reward fields and instructions that appear in the Add New Reward screen.

If you're creating a donation box, please be advised that donations do not happen automatically; your organization will have to make a formal donation on behalf of your employees once they have redeemed a donation.

If you want to work on your Custom Rewards catalogue without worrying about your team redeeming rewards before you're ready, set the Number Available to zero for each Custom Reward. Once you're ready to make the Custom Rewards available to your team, you can edit the reward and enter the correct number of rewards available. If a Custom Reward is set to zero (0), it will not display in the Custom Reward catalogue.

If the reward has disappeared from the rewards tab, your inventory has likely been depleted. You will need to add to the number available to make the reward available for redemption. 

We hope this helps! If you have any questions, please reach out to us at support@kudos.com and one of our friendly team members will be happy to assist you.