Both Admins and Super Admins can change a user's email address. Whatever the reason for the change, there is no need to create a new user.
To change a user's email address go to:
⚙️ > User Admin > Users
Search for your user and click on their name to bring up the edit window. Then simply edit their email address and click the Update button.
You will then be taken back to the list of all users. Find the person who's email address you just updated and click Re-Invite. This will send an invitation email to the new address.
Resending them the invite is absolutely crucial if the previous email was invalid — an invalid email means they will have never logged in to Kudos.
Note: If several email addresses were entered incorrectly, please DO NOT upload a new user CSV. Uploading a new user CSV updates the information currently in the system. However, it uses email addresses as the identifiers. If an email address is changed, the system will create a new user with that email address. Please contact us if several email addresses need to be changed.
We hope this helps! If you have any questions, please post a comment below and one of our friendly team members will be happy to assist you.