How to Update and Edit User Information

Editing user information is an important part of being a Kudos® platform Administrator! Users can be edited individually, or by bulk upload through a CSV or XLSX file. Some examples of user information that must be edited by an Administrator include the user's name, email address, reward eligibility, job title, department, location, office phone number, supervisor, employee number and start date. 

Edit an Individual User

Navigate to the Admin ⚙️ > User Admin > Users. Search for a user, and click their name to edit any user information. Be sure to click Save when you have completed editing each user! 

• To override their profile picture, click on their profile picture and select another image file from your computer. Wait a few seconds for it to change/finish loading.
• To set a Points Allocation Override, select the new amount from the drop-down menu. It is important to remember that the amount of Points entered into the Override will remain in place until it is removed. More details about settings points for users can be found here.
• You can give Users limited administrative privileges on an individual basis at the top of the edit window. Check the box next to each privilege that you would like the user to have. You can find more details on limited admin privileges here. 
• If you have users who prefer to go by a nickname instead of their legal name (eg. "Nikki" instead of "Nicole"), you can specify a preferred name in the optional Preferred Name field. This value will appear in place of the first name, and is also searchable within your Kudos® platform.

Most of the information you edit here will appear in the grey box in their personal profiles, and the user does not have the power to edit it. 

You can enable or disable rewards for individual users through User Admin. For more details on reward eligibility, please reference this article. 

Editing Multiple Users through Bulk Changes

Navigate to Admin ⚙️ > User Admin > Users and click Bulk Changes.

On the next page, in Step 2 be sure to click Export: Existing User Data, not Download Template, to export a copy of your current user data. You can then open the downloaded CSV or XLSX file and change any information you'd like. Ensure that the spelling of job titles, departments, and locations matches what is in your Kudos® system so that the system does not create duplicates. Rewards eligibility can be turned on or off by entering Y or N in the appropriate column.

If you wish to change multiple user's email addresses, please ensure you key off of Employee Number or External ID as the unique identifier upon upload. If you do not have these, or they are not populated in the system, please use the manual method explained above or reach out to our Support Team for assistance, otherwise, duplicate accounts may be created. 

We hope this helps! If you have any questions, please reach out to us at support@kudos.com and one of our friendly team members will be happy to assist you.