Kudos® Pulse Surveys provide Kudos Administrators with a precise gauge of employee engagement, satisfaction, and well-being. Surveys empower Administrators to collect real-time insights, facilitating well-informed decisions that enhance communication, recognition, and overall employee welfare.
Pulse Surveys setup and administration will be available to Admin users only via the Admin > Surveys menu option as shown below.
Once we access the Survey Index Page, the list of all Surveys that have already been created (if any) and their status will be displayed. If no Surveys have been created yet, the page will only show the “Add Survey” button on upper right of the page.
The list of Surveys can be filtered by Date, Name and Status. The Actions tab will also allow certain actions to be taken depending on each Survey status.
- A scheduled Survey can be edited in full (questions and survey details), can be cloned as well as deleted.
- An Active Survey can only support changes to its name, survey and date, intro etc. however, we cannot make changes to the questions themselves as it has already began collecting responses. The response rate will be displayed at all times as soon as the survey will begin and the full dashboard will populate once the anonymity threshold has been reached. An active survey can also be cloned.
- A Finished Survey will show both the response rate as well as the Dashboards and can also be cloned.
Creating a new survey involves a 2-step process. First, select “Add Survey” and select from the 4 predefined sets of questions and their respective categories.
You will have the option to select a mix of questions from all the predefined available categories. After a Survey is chosen, selecting a question is done by checking the question’s corresponding check-box as shown below. Some Question categories will offer the option to enable up to two open ended questions.
Once the survey questions are selected, step 2 will be to define the Survey information. The Survey name, a survey introduction as well as editing the preferred way of how your company name will be displayed in the survey notifications is done on this page.
The Anonymity Pledge will be displayed on the same page as well as on the survey itself and the email notification sent to the users, it will also be included at the bottom of the survey introduction by default. The following will be the actual text included - please note this section cannot be edited “Your survey responses are completely anonymous; we do not collect any identifiable information or track your answers back to you. Your identity will remain entirely confidential.”
The Anonymity threshold can also be set on the same page. This will mean that unless the number of responses set on this threshold is met Admins will not be able to see any results of the given responses. This threshold, currently, can be set to a minimum of 5, 10 or 15 responses.
The Survey Duration can also be set with a Start date and End date. Please note once the survey start, Kudos will send an email to all participants, as well as a reminder only to users that have not responded yet, 3 days prior to the survey end date.
Finally, the Preview Survey and Preview Email button will provide you with a visual representation on how the Survey will appear to the participants.
Should any updates to the current Survey Settings be necessary, the “Back to Step 1” button will allow to revisit the previous menu and add the changes.
The Last step would be to “Schedule Survey”. If the start of the Survey is set in the future the Survey will be marked as “Scheduled”, if the survey will be set to start immediately, on the same day, it will send the email notification right away and the status of the Survey will be marked as “Active” in the main menu.
Please note all participants will be required to have an active login session in their Kudos account to respond to the survey. If they are not currently logged in, they will be asked to authenticate before responding to the Survey questions. By default there is a minimum of 1 question that needs to be responded to in order to submit the response.
Users will not be able to respond to a survey that has ended and will kindly be informed that the survey has ended and no longer accepts responses.
Kudos® Pulse Survey Best Practices
The key to Pulse Surveys is the iterative process of collecting feedback, analyzing insights, and implementing targeted solutions. This approach allows companies to stay responsive to the evolving needs and concerns of their workforce, ultimately fostering a more engaged and satisfied employee base.
Frequent and Regular Surveys
Conduct short and frequent pulse surveys rather than relying solely on annual or biannual surveys. Regular check-ins provide real-time insights into the changing dynamics of the workplace, allowing for quicker identification of areas that need attention. Quarterly or monthly surveys can capture trends and fluctuations in employee engagement more effectively. Kudos Pulse Surveys can easily be planned for and scheduled ahead of time.
Quantitative and Qualitative Questions
Combine quantitative questions with open-ended qualitative questions. While quantitative data helps track numerical trends, qualitative insights provide depth and context. Ask employees about their experiences, suggestions for improvement, and any challenges they face. This dual approach provides a comprehensive understanding of the factors influencing employee engagement. Carefully crafted quantitative and qualitative questions have been included in each of the categories available within Kudos Pulse Surveys.
Anonymity and Confidentiality
Ensure that pulse surveys are anonymous and confidential to encourage honest and open feedback. Employees are more likely to share their true sentiments when they feel their responses won't be traced back to them. This anonymity fosters a culture of trust, leading to more accurate and valuable insights. Kudos Pulse Surveys have a minimum anonymity threshold of 5 but this can be increased to better protect the anonymity of smaller segments within the company.
Quick Turnaround and Actionable Feedback
Prioritize a quick turnaround in sharing survey results and, more importantly, demonstrate a commitment to acting on the feedback received. Communicate the actions to be taken based on the survey findings. This proactive approach shows employees that their input is valued, and that the organization is responsive to their needs, ultimately contributing to increased employee engagement.
We hope this article helps! If you have any questions, please feel welcome to reach out to our Support Team at email@example.com.