Kudos allows you to enable automatic points expiration for any outstanding, unredeemed Kudos points. Users will not receive a reminder communication prior to expiration, so we encourage you to remind your users that their points will expire if they are not used!
You can enable this feature by navigating to the Gear Icon ⚙️>Account > Customize > Giving Kudos. Check the box that says Expire redeemable points automatically, and choose how often you'd like points to expire. Once you have configured points expiry, click Save to ensure your changes are saved in Kudos.
If you ever need to disable points expiry, you can do so by simply unchecking the Expire redeemable points automatically checkbox and clicking Save.
We hope this helps! If you have any questions, please reach out to us at email@example.com and one of our friendly team members will be happy to assist you.