In Kudos, there may be times where you wish to limit the number of times that a custom reward can be redeemed. For instance, if you allow your employees to redeem points in exchange for a day off, but only want to limit this reward to be redeemed once per quarter. Kudos' custom rewards redemption limit makes it easy to set limits for each custom reward that you offer.
To add or update a redemption limit on a custom reward, go to the custom rewards section of the Kudos Admin (⚙️> Admin > Rewards) and select "Custom Rewards." You may then either create a new custom reward, or click on an existing reward if you wish to add redemption limits to it.
Once you are in the reward setup page, you will notice a field called "Max redeemable per employee." Enter the number of the limit that you wish to put in place. For example, if you want to limit this reward to only be redeemable once per quarter, type "1" in the field.
Once you have entered in the number, you will see a new field appears next to the first one called "Set time period." Use this field to specify during what time period you want the limit to be active for.
Once you have set up the redemption limit to your requirements, click "Save" to ensure the changes take effect. The limit will be put in place immediately.
Once you have put a redemption limit in place, your employees will only be able to redeem the reward if they have not reached the redemption limit. When employees go to redeem a reward with a limit in place, they will see a reward description along with an indication of what redemption limit has been set:
Once a reward has hit its redemption limit for an individual employee, that reward will be greyed out when the user visits the reward page. If the reward icon is clicked, the user will see this message:
If you have any questions about setting up redemption limits in Kudos, please feel free to reach out to firstname.lastname@example.org.