As a Kudos Administrator, you’ll receive questions on not just how to use Kudos, but why to use Kudos. Here are a few common questions that Kudos Administrators may hear, as well as some guidance on how to answer so that your coworkers are not just empowered but excited to send Kudos messages!
If you hear from a coworker: “Why would I give someone a Kudos for doing their job?”
Chat with them about the following: If you care about your coworkers, you should spend time emphasizing the positive experiences with them. Just like you say “thank you” to a cashier for your change (aka “just doing their job”), giving a quick appreciation is polite, respectful, and an important part of building social trust and relationships. It’s nice to know you are appreciated, even when it’s just the smaller moments!
If you hear from a coworker: “Why should I make the time to give someone a Kudos message? I feel like I don’t have enough time and I forget to.”
Share with them the following: Saying “thank you” can take only five minutes out of your week! Making the time to give out Kudos to your colleagues offers an incredible amount of benefits. Not only is it a great feeling for your colleague to be appreciated, but it also strengthens your connection and builds trust with them. It’s also good for you! Spending time being grateful has been proven to be good for your health - both physically and mentally.
A great tip to share with them: throw a reminder in your calendar for once a week to stop and take a few minutes to say “Thank You!”
If you hear from a coworker: “Why can’t I just walk up to someone and say Thank You? Why should I say Thank You through Kudos?”
Share with them that when they appreciate their coworker, they certainly can continue to tell them in person, or send an email.
But challenge them to take their appreciation further. Using Kudos as a tool connects these moments to your team’s company values. The more the team lives its company’s values, and become aware of those moments, the stronger the company culture and collective success will grow. Not to mention, each individual will have a depository of messages for how they have been appreciated at work. Kudos messages can be helpful during performance reviews or when someone is simply having a bad day and need a reminder for how they are appreciated.
If you hear from a coworker: “I don’t know what to say when giving a Kudos.”
Let the employees in your company know that it can be hard to get started saying “Thank you” sometimes! A great formula that makes it easier to send out a meaningful message includes:
- Identify who you are recognizing
- Articulate their activity
- Explain the personal and/or business impact of those efforts
(For more information about the impact and importance of meaningful messages, read more about Meaningful Recognition here.)
If it helps, free to give your employee a few prompts too, such as:
Leo, thanks for looking over the sales report. Your expertise and feedback really helped prepare me for a successful team meeting.
Emily - I really loved the ad you designed. Your creativity inspires me and I will be proud to share this with our customers.
Dave, great job presenting at today’s meeting with Client ABC. Your passion shined through, it was no wonder they said “yes” to our services! Congrats!
As an Administrator, if you have any other questions from employees in your company that you aren’t sure how to answer, we are more than happy to help provide you with guidance. Please reach out to your Kudos Account Manager or someone from the friendly team at firstname.lastname@example.org.