When you're ready to give recognition, this article will guide you through giving a recognition message on the Kudos® mobile app. Our mobile app can be found in the App Store on your device; for quick reference, the iPhone app can be found here, and the Android app can be found here.
💻 For guidance on sending a recognition message on the web, check out this article.
Step 1: Access the Give Bar
Tap on the Post Star at the top of the application screen. Next, tap Recognize.
Step 2: Fill in the "To" Field and Select the Level of Recognition
Type your colleague's name in the To field and it will auto-populate. Select the correct name by clicking on it. You can add multiple people to this field if you want to recognize more than one person in the same recognition message. You can type the names of groups, departments, and locations to recognize an entire team, or you can send messages to everyone in the organization by typing All.
If your organization has external recognition turned on, you can send a recognition message to an external address by typing the email address; external recognition messages will not have points attached to them.
Next, select the level of recognition you’d like to give (TY: Thank You 5 pts, GJ: Good Job 10 pts, IM: Impressive 20 pts, EX: Exceptional 50 pts). The Give Bar displays escalating levels of recognition, from appreciation moments (Thank You) to performance-oriented moments (Good Job, Impressive, or Exceptional).
If your organization uses points, it's important to remember that you can always send recognition messages, even if you are out of Points to Give.
Step 4: Write a Recognition Message
Now it's time to write your recognition message to your recipients. It can be simple or it can be more descriptive of the specific effort and subsequent outcomes. With an allowance of up to 1000 characters, feel free to be creative!
Step 5: Add an Attachment, Stickers or GIFs (Optional)
You can use attachments as a way to enhance your recognition message. Depending on your organization's settings, you may not have the ability to add Attachments, Stickers or GIFs. GIFs are provided through Giphy and are all rated G.
You can attach up to 10 files to your recognition messages, such as a picture or a document (Max of 150MB total), by clicking the paper-clip icon. You can also include a video approximately 5-minutes in length.
Step 6: Select Qualities
Select qualities that support the recognition message. These Qualities will be set by your organization to allow you to tie your recognition message back to your organization's values. At least one quality must be selected before the message can be sent.
Step 7: Select a Privacy Setting
You can keep your message Public so it appears on the Kudos® Wall, or you can make it Private so that it can only be viewed by the receiver and the sender. By default, messages are sent as Public.
Depending on your organization's setting, you may not have the ability to send a Private message.
Step 8: Click to Send!
The recipient(s) will immediately receive email notification of your message. If your message was Public, everyone will be able to view and comment on the message.
We hope this helps! If you have any questions, please reach out to us at firstname.lastname@example.org and one of our friendly team members will be happy to assist you.