SAP Success Factors Integration

With Kudos®'s integration with SAP Success Factors, employees can be imported from SAP Success Factors, and their HR information will be synced into the Kudos® platform. This eliminates the need to do the manual, duplicate entry of employee information. 

Requirements 

An active account for both Kudos® and SAP Success Factors must be set up, and an Administrator in Kudos® has the permissions to set up the integration. 

Integration Details 

This integration is a one-way sync of employee information, from SAP Success Factors to Kudos®. This maintains all employee information entered in SAP Success Factors as the system of record. Any changes made to this information will automatically be synced in Kudos®. All users in SAP Success Factors will be synched and added to Kudos®. 

Users will be synced to Kudos® based on their status in SAP Success Factors:

• A user in SAP Success Factors that is not in Kudos® will be added
• A user in Kudos® that is archived that matches a active user in SAP Success Factors will be set to active.

The very first time the sync is performed, the user email address is used to look for matches.  After this first sync, a unique external ID will be assigned in the database to each Kudos® user (I.e. SAP Success Factors-1234). This unique external ID is used for all future syncs.

The Kudos® platform syncs the following user information from SAP Success Factors: 

• First Name 
• Last Name 
• Email Address 
• Employee Number  
• Country 
• Work Phone Number  
• Start Date 
• Location 
• Supervisor 
• Title 
• Department 

You will need to establish the level of privilege for each user by selecting User, Admin or Super Admin under their profile settings.  

Supervisor information is not available from SAP Success Factors. Supervisor information is required to properly see the Manager Dashboard and would need to be set up through Bulk User Changes.

Setup Instructions 

An Administrator of the Kudos® platform must log in and navigate to the Integrations settings under Gear Icon > Account > Integrations. Click Connect on the SAP Success Factors integration tile.

Next, enter your company's SAP Success Factors API Key and click Connect to SAP. If you do not already have your organization's SAP Success Factors Client ID, please reach out to SAP Success Factors to request integration access and they will provide your unique client ID. 

Once the integration is successfully connected, you will see the following:

If you enable Automatic daily syncs, SAP Success Factors will perform the synchronization of data at approximately midnight every day. Clicking Pull users from SAP will manually force a data sync. 

Managing the Integration 

All users that are successfully synced will be shown in your User Admin panel. Any users added to the Kudos® platform will need to be invited. To learn more about inviting users or turning on automatic invitations, please reference this article: Inviting Users.

You will receive an email once the sync is complete. The email will provide a confirmation of:  

• New Users Added 
• Supervisors Created 
• Users Updated 
• Users Archived  
• Users Re-Activated   

We hope this helps! If you need more assistance, please reach out to us at support@kudos.com and one of our team members would be happy to help out.