In order for your team to redeem their points for KudosRewards®, you will need to fund your rewards program. To add funds to your KudosRewards® balance, navigate to the Admin Gear ⚙️ > Account Settings > Rewards. Click the ellipsis menu, shown below, and then click Add Funds.
You can fund by Prepaid ACH Draw or Credit Card. There is a $5,000 USD funding limit for credit card transactions. If you try to process a payment over this limit, the transaction will automatically fail.
The first time you use a new Credit Card, it may take between 24-72 hours to process. However, every time that card is used afterward the funds will be available for redemption immediately. If you fund your KudosRewards® by credit card, please note that the charge will show on your bank statement from Tango Card, our reward partner.
We hope this helps! If you have any questions, please reach out to us at firstname.lastname@example.org and one of our friendly team members will be happy to assist you.