To process or cancel pending Custom Reward redemptions, navigate to Admin Gear ⚙️ > Redeem and click the bold & coloured reward description:
Once you click Mark this redemption as completed a box will open up to allow you to customize the final email that will be sent to the requesting user. Here you will have the chance to specify special pick-up or redemption instructions and congratulations note, before clicking Mark this redemption as completed again - this will finalize the redemption and email the recipient.
If you click Cancel this redemption, the points will be returned to the User's Redeemable Points balance immediately. Clicking Process Later will return you to the main Admin Redemptions page.
We hope this helps! If you have any questions, please reach out to us at firstname.lastname@example.org and one of our friendly team members will be happy to assist you.