Once you've redeemed a KudosReward® from the Kudos® catalogue, or a Custom Reward from your organization's catalogue, you can view your Reward History to see the status of your redemption. Navigate to the Rewards Page on your platform and click Reward History to see all of your previously redeemed rewards:
FAQ
If you redeemed a Custom Reward and it is marked as Complete, but you need the redemption details resent to you, please contact your internal Kudos® Administrator. Custom Rewards are managed by your internal Admin team, and Kudos® will not be able to provide complete redemption details for Custom Rewards.
If you redeemed a KudosReward® e-gift card, like Amazon or Best Buy, and the redemption is marked as Complete but you haven't received a confirmation email, please reach out to us at support@kudos.com to request that the redemption be resent.
Rewards marked as Complete cannot be cancelled.
If a redemption request is marked as Pending, it is a Custom Reward that needs to be processed by your internal Kudos® Administrator. Once your Administrator has processed the redemption request, you will receive an email with further details about your reward.
If you are unsure of who your Kudos® Administrator is, we encourage you to reach out to your Human Resource department for assistance.
Pending rewards can still be cancelled by your Administrators. If your redemption is cancelled, your points will be returned to you.
If a redemption request is marked as Cancelled, it is a Custom Reward that was denied by your internal Kudos® Administrator. You will need to contact your internal Admin for further information about why the redemption request was cancelled.
If you are unsure of who your Kudos® Administrator is, we encourage you to reach out to your Human Resource department for assistance.
If your redemption is cancelled, your points will be returned to your Redeemable Points balance.
KudosReward® e-gift cards may fail due to supplier outages. If your redemption fails, your points will be returned to your Redeemable Points balance. We encourage you to try again later, and if the redemption continues to fail, please reach out to us at support@kudos.com.
If your organization supports redemptions for Wicodes, you can view your QR code and numerical Wicode by following the instructions above to view your Reward History, and then you can click View Details to see the QR code.
We hope this helps! If you have any questions, please reach out to us at support@kudos.com and one of our friendly team members will be happy to assist you.
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