Sometimes mail servers will see messages from the Kudos® application as spam. 🙁
If this happens, your server will block or send the messages to the Spam/Junk mail folder. If mail from the Kudos® application is being blocked, please ask your IT team or mail server administrator to unblock the following:
- o1.mailer.kudosnow.com (18.104.22.168)
Kudos Rewards® Redemption Emails
Kudos Rewards® are sent through Tango Card. Please ensure that Tango Card's domains and IP addresses are marked as safe: Items to Whitelist | Tango Card
If mail is going to your Spam/Junk folder in your email program, you should follow the instructions for your particular mail client (ie, Outlook, Thunderbird, Mac Mail, etc) on how to unblock senders.
We hope this helps! If you have any questions, please reach out to us at firstname.lastname@example.org and one of our team members will be happy to assist you.