Should I use SSO or my email address to log into the Kudos® platform?

If your organization uses Single Sign-On (SSO), you will have the option to log into the Kudos® platform using your organization's SSO or via an email and password combination. 

If you currently use SSO to log into company applications, proceed with accessing the Kudos® platform by selecting the SSO login option in the login box, or on a portal similar to the one pictured below: 

If you belong to an organization that uses SSO, but you do not use SSO and you instead access company applications via an email address, proceed with accessing the Kudos® platform through your organization's unique Kudos® URL, and then signing in via the email address and password you set up at the time of activation. If you require more information on account activation, check out this article: Activating Your Account.

FAQs

If my organization has enabled SSO and password-based authentication, does the system notify me?

No, this would need to be communicated to you by your System Administrator.

I am already a Kudos® user. How will my log in process change if my organization enables SSO and password-based authentication?

If you are already a Kudos® user and your organization enables SSO and you use your organization's SSO, proceed with logging into the Kudos® platform by selecting the SSO option. You will then use your SSO credentials to access your Kudos® account. 

If you are already a Kudos® user and your organization enables SSO and you do not use SSO proceed with logging in by email address and password.

If my organization has enabled SSO, can I choose to log in with an email address and password?

Yes, you can. The password you would enter will be the password you set up upon activating your Kudos® account and will not be the same as your SSO password.

Do I need to accept my user invite email to access the Kudos® platform?

It is always recommended that you accept your user invite and set up a password. If your organization has enabled SSO or password-based sign-on, you will see the page prompting you to set up a password when you log onto the Kudos® platform for the first time. 

Can I log in using my Microsoft, LinkedIn, or Google credentials?

Yes, you can as long as this has been set up by your organization.

Why did I receive "Error Code: 13" when I tried to sign into the Kudos® platform?

You will receive "Error Code: 13" when signing into the Kudos® platform, it means your user account has not yet been created or your Kudos® account is associated with a different email address. For information on creating a user account or updating the email associated with your Kudos® account, please reach out to your Kudos® Administrator. 

If you require additional assistance, please contact support@kudosnow.com and one of our support agents will be happy to assist you further.