On the Redeem page, Kudos® platform Admins or Users with Admin Redemption Privileges can Redeem Points for a User, customize your rewards, process pending redemptions, or download a CSV report showing your organization's reward redemption history.
To access the Redeem feature, navigate to the Admin Gear ⚙️ > Redeem.
Clicking Customize your Rewards will take you back to the Rewards catalogue where you can add, edit and manage your Custom Rewards.
Clicking the CSV icon () will download a copy of your Redemption Report.
Clicking Redeem Points for a User will allow you to remove points from a user's redeemable points balance, in the event that they have received incorrect or accidental points.
❗️ It is important to note that points removed through Redeem Points for a User do not go through KudosRewards® and you will not be able to choose a reward on behalf of the selected user.
We hope this helps! If you have any questions, please reach out to us at firstname.lastname@example.org and one of our friendly team members will be happy to assist you.