Admin Redeem Feature

On the Redeem page, Kudos® platform Admins or Users with Admin Redemption Privileges can Redeem Points for a User, customize your rewards, process pending redemptions, or download a CSV report showing your organization's reward redemption history. 

🌟 Hint: The Redemption Report is now available on our new Analytics Dashboards! You can now find this information on the Redemptions Dashboard.

To access the Redeem feature, navigate to the Admin Gear ⚙️  > Redeem. 

Clicking Customize your Rewards will take you back to the Rewards catalogue where you can add, edit and manage your Custom Rewards.

Clicking the CSV icon () will download a copy of your Redemption Report. 

Removing Redeemable Points from a User

Clicking Redeem Points for a User will allow you to remove points from a user's redeemable points balance, in the event that they have received incorrect or accidental points.

❗️ It is important to note that points removed through Redeem Points for a User do not go through KudosRewards® and you will not be able to choose a reward on behalf of the selected user.

We hope this helps! If you have any questions, please reach out to us at support@kudos.com and one of our friendly team members will be happy to assist you.