In this article:
Kudos Points Basics
Your personal points information can be found on your Me Page, under your Profile Picture and Information. Users that visit your profile will not be able to see your points information.
Points to Give: These points are yours to send to your colleagues! Your Points to Give balance is replenished at the start of every month. The allocated number of points is determined by your Kudos Administrator and is based on your job title in the system.
Points Balance: The number of Kudos points you have accumulated that you can put towards a Reward. It's a total of all the Kudos points you have received to date, minus any previous redemptions.
Points All-time: The total number of Kudos points you have accumulated, including points you have redeemed.
Your Kudos system may alert your message will be sent without points if you've sent Too Much Love to the same user or if you've already sent all of your Points to Give for the month. This will be displayed in the Give Form, highlighted below. We encourage you to continue to send recognition messages to your peers, even if the message will go with no points!
Sent Kudos Points Cannot Be Revoked
Once a Kudos message is sent it cannot be revoked. You can edit the message and change the visibility from Public to Private or report the message to Admin to remove it from the wall so that it isn't visible to your organization if there was a mistake. This article will guide you through editing your Kudos message.
Any points sent accidentally can be manually redeemed by an Administrator. Admins can follow the instructions here to redeem points manually. These points cannot be redeemed for a reward, but are instead removed from the accidental recipient's Points Balance.
Unused Points to Give Expire at the End of the Month
On the first day of every month at 12:00 AM GMT, your Points to Give balance will refresh. Any unused points from the previous month will be gone, and the new balance in your Points to Give will be the number of points you are allocated.
Too Much Love Rule
Only a percentage of your Points to Give can be sent to the same person in a month period. The system will send the Kudos message with no points if you try to send a percentage of your Points to Give to the same user in the same month. We call this the Too Much Love rule.
The chart below shows an example of the percentage of points you can send to one individual depending on your points allocation:
|Allocation||Max Points*||% of Allocation|
*If Allocation is greater than 50 but less than 100, users can send a maximum of 50 Points. For Allocations over 100, Max Points can be calculated by using the formula: MAX = 50 + ((Allocation - 100) / 50) * 20
External Kudos Messages Do Not Use Points
If you send a Kudos message to someone outside of your Kudos account by typing in their email address, they will receive the recognition message and see the Kudos level (Thank You, Impressive, etc.) in an email notification, but they won't receive any points and no points will be removed from your Points to Give balance. If you send a Kudos message to multiple people where some are external and some internal users, the message will be sent with no points for anyone.
Kudos Points FAQ
Can I Choose to Send Points From My Points Balance?
No, if you run out of Points to Give your recognition message will send with no points. If you are not allocated any Points to Give but have received points from other users, you cannot send these points.
Can I Get a Points to Give Override?
If you feel you need more monthly allocated points than you were assigned with your job title, you can contact your Kudos Administrator and ask them to set an individual override for you.
What Can I Redeem My Points Balance For?
Reward options depend on the program set up by your Kudos Administrator. Contact them to find out if you have a KudosRewards™ or Custom Rewards program. If your organization is using Rewards, check out these articles to learn How to Redeem KudosRewards™ and How to Redeem Custom Rewards.
We hope this helps! If you have any questions, please reach out to us at firstname.lastname@example.org and one of our friendly team members will be happy to assist you.