Visa/Mastercard Reward Redemption Process
Welcome to the guide designed specifically for those who have already received their redemption email for the Visa or Mastercard gift card. This step-by-step walkthrough will help you activate and utilize your card effectively. The end of the article provides resources on how to add your card to an Apple Pay or Google Pay wallet.
Haven't Received Your Redemption Email Yet?
If you're at the stage where you need to redeem your points for a Visa or Mastercard gift card please refer to the guides below based on your organization's rewards platform. These guides will assist you in the initial redemption process to receive your email:
- For Our Classic Rewards Platform Users: If your organization uses our standard rewards, then the rewards button on the navigation bar on the left side of your screen in Kudos will look like the below screenshot (without the +). This guide will walk you through the redemption process for Kudos partners using Classic Rewards: Redemption Process Prepaid Visa/Mastercard (Classic Kudos Rewards)
- For Rewards+ Clients: Organizations using Rewards+ should refer to this guide for redeeming points: Rewards+ How to Redeem your points. Follow these steps to secure your redemption email and proceed with the card activation process. If your organization uses Rewards+, then the rewards button on the navigation bar on the left side of your screen in Kudos will look like this (with the +):
If you haven't received your redemption email please contact us at support@kudos.com so we can support you further. Once you have received your redemption email for the Visa or Mastercard gift card, follow the instructions below to activate and start using your card.
Received Your Redemption Email?
Upon receiving your email confirmation, click the redemption link to proceed with activating your card. This link will direct you to PrePaidDigitalSolutions.com where you have the choice between a Virtual Visa card or a physical Visa card, depending on your preference.
Note: Choosing between a virtual or physical card is a final decision once activation is processed.
Activating Your Card
- Virtual Visa Card: Redeemable at online stores just like any regular credit card. After choosing the virtual option, you'll be provided with card details (number, expiry date, security code) for online purchases. Access these details anytime in your Digital Wallet at Prepaid Digital Solutions.
- Physical Visa Card: Opting for a physical card means it will be mailed to the address you specify, with delivery times ranging from 7-10 business days within the USA to 10-25 business days for other countries. Note, a $3.00 activation fee will be deducted from your card's balance.
Ensure your mailing address is accurate to avoid a $10 correction fee.
After selecting your card type and completing the necessary steps, you will see a confirmation page and should receive your physical card within the specified delivery time.
Should your physical card not arrive within the mentioned time, please contact us at support@kudos.com or chat with us via your Kudos® account for assistance.
Adding Your Virtual Prepaid Card to Digital Wallets
Adding your prepaid card to Google Pay:
For users experiencing redemption issues with specific vendors, a possible workaround is to add your prepaid card to Google Pay. For step-by-step instructions to do this, please see: Adding a card to Google Wallet
Adding your prepaid card to Apple Pay:
Similarly, if you’re having trouble with certain vendors, adding your prepaid card to Apple Pay might help. For step-by-step instructions to do this, please see: Adding a card to Apple Pay
Keep in mind, it is up to the vendor's discretion whether these types of cards are accepted.
Our prepaid Visa/Mastercard vendor's support team can be reached fastest by logging into your prepaid account and clicking the chat icon in the bottom right corner of the screen. You can also call them directly, or by email at service@prepaidcardstatus.com. Use the phone number that corresponds with the currency of your prepaid card:
U.S. Dollar or Canadian Dollar |
877-325-8444 |
Great British Pounds or Euros |
44-2035142425 |
Japanese Yen |
81-3-6890-8680 |
Australian Dollar |
61-2-8046-6576 |
U.S. Dollar and Canadian Dollar phone support is available Monday through Friday from 8:00 am to 6:00 pm CST.
We hope this article helps! If you have any questions, please feel welcome to reach out to our Support Team at support@kudos.com.
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