This article is specific to Kudos Rewards®. If your organization is using Kudos Rewards+, check out this article to learn how to view your order history: Kudos Rewards+: How to view your Order History
Once you've redeemed a Kudos Reward®, you can view your Reward History to see the status of your redemption. Navigate to the Rewards Page on your platform and click Reward History to see all of your previously redeemed rewards:
FAQ
If you redeemed a Custom Reward and it is marked as Complete, but you need the redemption details resent to you, please contact your internal Kudos® Administrator. Custom Rewards are managed by your internal Admin team, and Kudos® will not be able to provide complete redemption details for Custom Rewards.
If you redeemed a Kudos Reward® e-gift card, like Amazon or Best Buy, and the redemption is marked as Complete but you haven't received a confirmation email, please reach out to us at support@kudos.com to request that the redemption be resent.
Rewards marked as Complete cannot be cancelled.
If a redemption request is marked as Pending, it is a Custom Reward that needs to be processed by your internal Kudos® Administrator. Once your Administrator has processed the redemption request, you will receive an email with further details about your reward.
If you are unsure of who your Kudos® Administrator is, we encourage you to reach out to your Human Resource department for assistance.
Pending rewards can still be cancelled by your Administrators. If your redemption is cancelled, your points will be returned to you.
If a redemption request is marked as Cancelled, it is a Custom Reward that was denied by your internal Kudos® Administrator. You will need to contact your internal Admin for further information about why the redemption request was cancelled.
If you are unsure of who your Kudos® Administrator is, we encourage you to reach out to your Human Resource department for assistance.
If your redemption is cancelled, your points will be returned to your Redeemable Points balance.
Kudos Reward® e-gift cards may fail due to supplier outages. If your redemption fails, your points will be returned to your Redeemable Points balance. We encourage you to try again later, and if the redemption continues to fail, please reach out to us at support@kudos.com.
If your organization supports redemptions for Wicodes, you can view your QR code and numerical Wicode by following the instructions above to view your Reward History, and then you can click View Details to see the QR code.
If your organization supports redemptions for Wicodes and you've partially used your first Wicode, you can view your updated QR code and numerical Wicode by following the instructions above to view your Reward History, and then you can click View Details to see the QR code. The Wicode will automatically update each time you use the code until the full balance has been used.
If you have redeemed a physical Visa or Mastercard Prepaid card and have not received it in the mail after 15 business days, or if you have redeemed a Visa or Mastercard Prepaid reward and have not received the redemption email, please email support@kudos.com.
Visa and Mastercard Prepaid rewards are non-refundable once redeemed. Please be sure you select the proper currency for your country.
To use a card with a different currency than that of your country, you may be charged additional conversion fees at the point of purchase. These fees will automatically be deducted from your card balance.
For any given purchase, please note that the total purchase amount must be less than or equal to the balance on your prepaid card at that time. If the purchase, and any applicable fees, is greater than the balance on your prepaid card, the transaction will be declined.
Please note that Visa and Mastercard Prepaid rewards cannot be used for reoccurring payments (such as automatic payments for bills) and cannot be used with services such as PayPal.
We hope this helps! If you have any questions, please reach out to us at support@kudos.com and one of our friendly team members will be happy to assist you.
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