Changing the Default Super Admin

The Default Super Admin will receive all billing and error notifications by email, and will be the main points of contact should Kudos need to reach out. The Default Super Admin will receive the following email notifications:

• Messages that are Reported to Admin
• User provisioning confirmation and error messages, when a user provisioning integration is enabled
  • If user provisioning is completed through Bulk Changes, the confirmation and error messages will be sent to the Admin User that processed the file
• Notifications for bounced email addresses

Please note that the above email notifications with only be sent to the Default Super Admin; other Super Admin or Admin users will not receive these notifications. 

You may change your Default Super Admin by going to the Admin ⚙️ > Account > Customize. It will be below the field for Organization Name, and you can select any other Super Admin on the account from the dropdown menu.

We encourage you to check out our article on Users, Admins, and Super Admins for more information on the difference between user privileges, and if you need guidance on updating user privileges, check out this article on editing user information.

We hope this helps! If you have any questions, please reach out to us at support@kudos.com and one of our friendly team members will be happy to assist you.